Live / Mobile
This policy explains what information jolipark collects when you use our platform, how we use it, and the choices available to you. It applies to your account, your transactions through GrabPay or Bank Transfer, and your activity on jolipark where local law and eligible regions permit access.
When you create an account on jolipark, we collect the information you submit during registration — including your name, contact details and any identity verification material required by the account process. When you make a deposit or withdrawal using GrabPay or Bank Transfer, transaction records are retained as part of your account history; these records are visible to you in your account dashboard after login. We also collect device and session data — such as the browser type, screen resolution and IP address — to keep your account session secure and to detect unusual access patterns. Cookies are used to maintain your logged-in state and to remember preferences you have set. We do not sell your personal data to third parties. We share data only where required to process a transaction, fulfill an account function or respond to a lawful request under applicable law. Availability of the platform and this policy's application depend on local law and the eligible region you are accessing from. If you have questions about how a specific data point is used, you can raise them through the support contact path described further down this page.
Not every service you reach from jolipark falls under this policy. Understanding the boundary helps you know who is responsible for your data at each step.
Your login credentials, session history and profile information are covered fully by this policy. We control how that data is stored, who can view it and how long it is kept. Your account dashboard is the place to review what is on record.
Deposits and withdrawals processed through GrabPay or Bank Transfer involve third-party payment processors. We share only the minimum data needed to complete the transfer. The payment processor's own terms govern what they hold on their side.
Game content from studios such as PG Soft, Habanero and JDB is delivered through their platforms. Jolipark controls the account and wallet layer; the studios do not receive your personal account data through the game session.
Links to external sites — including payment portals or support platforms outside jolipark — leave the scope of this policy the moment you click through. We do not control external data handling, so check the relevant third-party policy before entering personal information there.
You are not a passive subject of data collection here. There are concrete steps available to you, and this section describes them plainly. Your account dashboard, accessible after login, shows the personal details currently held on your profile — including your registered contact information and linked payment methods such as GrabPay or Bank Transfer. If any detail is incorrect or outdated, the account settings page is where you make the change directly. For information that cannot be corrected through the settings page — such as historical transaction records — you can raise a written request through our support contact. We will acknowledge the request and respond with what is retrievable or correctable under applicable law. If you want to understand what data we hold before making any change, the review step is the right starting point: log in, open account settings, and check the profile fields shown there.
Log in and open the account settings page to see the personal details we hold. Your transaction history, including GrabPay and Bank Transfer entries, is shown in the wallet section of your dashboard.
Update your registered name, contact number or email directly in account settings. If a field is locked after verification, contact support with the correction you need and the account reference it relates to.
If you are uncertain about how a specific piece of information is used — such as a device log or a session record — send a written question through the support contact path. We will respond with the relevant policy detail that applies.
For anything beyond a self-service correction — including deletion requests where permitted under applicable local law — reach out via the support channel listed in this page's contact section. Include your account reference to speed up the process.
For any question specifically about your data, your account records or this policy, use the contact paths below. Include your registered account email and a brief description of your question so we can route it to the right place without delay.
Send your data or privacy question to our support email address listed in the account help section after login. Attach your account reference so we can locate your records promptly.
The live chat button is available on jolipark when you are logged in. Use it for account-level questions that need a fast response — including questions about what data is held on your active session.
The help centre inside your account dashboard covers common policy questions with step-by-step paths. Check there first — many data and correction requests can be resolved without opening a separate support ticket.
Our approach to data is shaped by what a returning account holder actually needs — clear records, predictable retention, and a straightforward way to raise questions without being passed around.
Account and transaction records — including GrabPay and Bank Transfer history — are retained for the period required under applicable law and platform audit requirements. Once that period passes, records are deleted or anonymised. You can ask about the retention period for a specific record type through the support contact.
We use session cookies to keep you logged in and functional cookies to remember preferences you set. Analytics cookies help us understand page behaviour at an aggregate level. You can manage cookie preferences through your browser settings; turning off functional cookies may affect how your account session behaves.
Access to your account data is controlled by your login credentials. We do not share your account credentials with studios or payment processors. If you notice unexpected account activity, use the account settings page to review recent sessions and contact support immediately.
When this policy changes, the updated version is posted on jolipark with the revision date visible at the top of the page. Continuing to use your account after a posted update means you have seen the revised terms. For significant changes, we will notify you through the contact channel on your registered account.
Real questions from account holders about data, access and contact — answered plainly.
We collect the information you enter during registration — name, contact number and email. If account verification is required, identity document details are also collected at that step. You can see what is held by checking your profile in account settings after login.
Yes, but only the minimum required to process your transaction. Your name and account reference are passed to the payment processor to complete a deposit or withdrawal. The processor holds that data under their own terms, separate from this policy.
You can submit a deletion request through our support contact. Whether the data can be fully deleted depends on applicable local law — some transaction records must be retained for legal and audit purposes. We will tell you clearly what can and cannot be removed when we respond to your request.
Open account settings after login and update the relevant field directly. If the field is locked — usually because it was verified — send a correction request to support with your account reference and the change you need. We handle those on a case-by-case basis.
Transaction records, including GrabPay and Bank Transfer entries, are kept for the period required by applicable law and our platform audit requirements. After that period, records are deleted or anonymised. Contact support if you need specific retention information for your account.
Jolipark controls the account and wallet layer — your personal data there is covered by this policy. Game content delivered by studios like PG Soft or Habanero is handled through their own platforms; they do not receive your personal account data through the game session itself.