Live / Mobile
These terms set out how your account works on jolipark — what we commit to, what you agree to when you access the platform, and where to go when something needs to change. Availability depends on local law and is open to accounts in eligible regions.
By creating and using a jolipark account, you accept the terms described across this page. These terms apply from the moment your account is active and remain in effect for as long as you hold an account with us. We may update them when our services or local legal requirements change — and when that happens, we will note the revision date at the top of this page. Continued use of the account after any update means you have accepted the revised terms. Transactions made through GrabPay or Bank Transfer are subject to both these terms and the conditions of the payment service you choose. Your account wallet reflects confirmed settlements only; any pending state shown in your dashboard is the live status at that moment. We do not apply charges to your account without first making the relevant fee or condition visible during the transaction flow. If you have a question about a charge, the account history screen shows the full transaction record, and our support team can walk you through the detail. Access to the platform is available where local law permits.
These terms apply specifically to account access, transactions, and content available through jolipark. Understanding which parts of your experience fall under this policy — and which fall outside it — helps you know where to direct a question.
Your login credentials, session behaviour, account suspension conditions and reactivation steps are all governed by these terms. Changes to access — including voluntary deactivation — are handled through the account settings page after login.
Deposits and withdrawals made via GrabPay or Bank Transfer fall under this policy for the jolipark side of the transaction. The payment provider's own conditions also apply; both sets of terms govern your transaction in parallel.
Game titles, results, odds and promotional details displayed on the platform are part of the service covered here. We present this content as accurately as current data allows; game RTP is shown only where the studio exposes it.
External links, third-party wallets and payment processors operate under their own terms. Jolipark does not accept liability for content or decisions made on services outside our direct control, even where those services connect to your account.
Your account gives you direct access to most of what these terms describe. Transaction records are available in full from the account history screen — each entry shows the method used, the amount, and the status at settlement. If a detail looks wrong, you can raise it through our support channel and we will check it against the system record. Correcting your registered account details — such as your contact number or linked GrabPay information — is done from the account settings page; some changes may require verification before they take effect. If you want to understand how a specific term applies to your situation, or if you want to request a copy of your account data, the support contact paths in the next section are the right place to start. We aim to acknowledge every account-related request within a reasonable period and to keep you updated as it moves forward.
Open the account history screen after login to see a full list of transactions, including GrabPay and Bank Transfer entries. Each record shows method, amount and current status.
Update your contact number, email or linked payment details from the account settings page. Certain changes require a verification step shown in the form before the update is saved.
If a charge, restriction or policy point is unclear, contact us through live chat or email. We check the account record and respond with a specific explanation rather than a generic reply.
For account data requests or anything not resolved through self-service settings, use the support contact path below. We log every request and follow up with a reference so you can track progress.
Questions about how these terms apply to your account are handled through dedicated support paths. Whether you need clarification on a transaction, a correction to your account data, or a formal policy question answered, use the routes below to reach us directly.
Open the chat widget from any logged-in page to reach a support agent directly. Live chat is the fastest path for transaction questions, account access issues and anything time-sensitive under these terms.
Send your policy or account question to our support email address shown on the Contact page. Include your account username and a clear description of the issue so we can pull the right records and respond specifically.
Many self-service actions — updating linked GrabPay or Bank Transfer details, reviewing transaction history, adjusting contact information — are available directly from settings after login without needing to contact support.
Keeping your account secure and your data handled properly is a core part of what these terms commit us to. Here is how we approach the key areas you should know about before you use the platform.
Account data — including your transaction history, contact details and linked payment methods — is stored securely and used only for account management, support and service improvement. We do not sell account data to third parties.
We use session cookies to keep you logged in and to remember account preferences between visits. You can manage cookie settings through your browser; disabling them may affect how certain account pages load and respond.
Your account is protected by the login credentials you set. We recommend using a strong, unique password and reviewing your recent login history in account settings if you notice any unfamiliar activity.
When these terms are revised, the update date shown at the top of this page changes. We retain account records for the period required by applicable local obligations. To request a review or deletion where permitted, use the email support route.
The questions below cover what returning account holders ask most often about how these terms work in practice — from policy changes to data requests and GrabPay transaction coverage.
The revision date at the top of this page updates each time we change the terms. For significant changes, we may also send a notification to your registered email or show an in-account alert at your next login. Continuing to use the account after an update means you accept the revised terms.
Yes — jolipark's terms apply to both GrabPay and Bank Transfer transactions on our side of the settlement. Your payment provider's own terms also apply in parallel. If a transaction question arises, your account history screen shows the status, and live chat can help clarify any discrepancy.
Send a data request to our support email address, listed on the Contact page. Include your account username in the message. We will log the request and respond with what account data we hold and how you can access or correct it, in line with applicable local requirements.
Yes. Go to account settings after login and update your linked payment information there. Some changes — especially those affecting your payment method — require a verification step shown in the form before the new details are saved and active.
When an account is closed, we retain records for the period required under applicable local rules. You can request details about what is retained and for how long by contacting us through the email support route. Voluntary closure requests are submitted through account settings or via live chat.
The core terms apply to all accounts, but access to specific features — including certain payment methods and game categories — depends on local law and eligible regions. If a feature is not available in your area, the platform will indicate this when you try to access it.